Customer Support

·   If a colleague has the same version of FenestraPro, you may copy the results file and send it to them. If they paste this into their FenestraPro folder, the results will be available in the Charts and Dashboard when they open the application.

·   The path is C:/Users/‘Your User Name’/AppData/Local/FenestraPro

·   The file is called FProStore.db which contains all the results recorded by the application.

·    FenestraPro should be closed down first as it will be accessing files in the FenestraPro folder. It is recommended that the person to whom you are sending the file, first close down FenestraPro if it is open and rename their existing database file as a backup eg. FProStore.db should become – FProStore.db.bak.

·   This original file can then be restored later by:

·   1. Moving the new database file that you sent them to another folder outside the FenestraPro folder

·   2. Renaming the Original file back to the original name so that it will be used by the application.

·   The new file that you are sending them may then be placed in the Folder and will be used instead. It contains all the results for the models analysed to date. If they have access to the same models, this will be recognised and the results will appear in the application.

·   The version number of the software should be the same on both machines, otherwise there may be errors in reading the file or FenestraPro may fail to load.

·   The new file may then be stored elsewhere and the older file renamed back to its original name so that the user can continue their work.

·   Results may always be shared normally using the Snapshot Excel Report also which contains all the relevant information on the project.

This may occur if the Energy Model was created but then masses were modified/moved/deleted. The Analytical Surfaces may still be in the model but may be hidden. These can be removed by going to the Energy Settings and changing the Mode to another type eg. ‘ Use Conceptual Masses and Building Elements’ Apply this and then change it back if needed. This should clear the redundant surfaces.

Yes, FenestraPro saves your Standards in the FenestraPro folder which is on your local machine. This file may be copied and pasted into a colleagues folder on their machine if they also have a subscription to the application. First the colleague’s FenestraPro application should be closed out. Any existing file with Standards in their local folder should be cut and pasted to another location if it is to be restored later.

The sent file may be pasted into the FenestraPro folder and when the application is started, this will be used with the Standards that were created.

The path to the FenestraPro folder is usually on the C: drive and is found under Windows (C:) > Users > Your Name > App Data > Local > FenestraPro

The file will be named CustomStandards.db. Care should be taken not to delete the file from your own machine as this may cause the application to display an error as it will be referencing this file. The file may be copied and pasted to another location or emailed to a colleague etc.

Other files in this location store the results of analysis to date, log files of progress, error messages, Custom Groups and Glazing Specifications that have been created etc. Likewise, these may be shared with colleagues if information is to be common.

Solar Loads first need to be calculated in the Building Manager. Once this is completed, results will display. In Mass models, a percentage glazing needs to be applied to the model. In Detailed models, glazing needs to have thermal properties assigned for results to display.

Check that the Revit View is not the Energy Model view. Rotation and highlighting functions are not compatible with this View. Change to a default 3D View in Revit to see highlights display and to use the rotation feature when selecting Facades or Surfaces.

This feature may be turned on/off in Settings. Once changed, FenestraPro for Revit should be re-launched to view the effects.